Brief History of Waterfalls

We’ve been operating in Woking since 1992, and West Byfleet since 1994. Waterfalls began as Waterfall & Durrant back in 1992, when Andrew Waterfall & John Durrant both worked for a large national chain of estate agents. Frustrated with the way large firms treated their clients like numbers, they joined forces and started out on their own, with the ethos of providing a good honest service which made them stand out from the crowd, making every client feel as though they were the only client. It immediately set them apart from the other companies and the firm has been going from strength to strength ever since!

A few years later they were joined by Clive Kunkler, and Waterfall Durrant & Barclay was formed. In 1994 our West Byfleet Office opened and it soon became a prominent force to be reckoned with in the town, continuing the ethos of good quality personal service which the Woking branch already provided.

John and Clive retired in 2005 and 2006 respectively, and the firm then became known as Waterfalls. In 2008 we launched our lettings department, and Waterfalls Sales & Lettings was born. Andrew Waterfall is still very much a working partner and is based at our Woking branch with his partner Natasha Fuoco. When Andy Davis retired in 2016, Andrew and Natasha took over the West Byfleet branch too, which is run day to day by Dean Phillip, the manager there.

Unique Feedback Services

We offer a completely transparent service; our clients are able to log in securely via our website to see day-to-day marketing activity on their property, where their property is being advertised, how many hits their property is getting from our website, check when viewings have been arranged for, obtain feedback on those viewings, and once the property is sold, they can even see a summary of how the sale is progressing. This service is very useful to absent vendors/landlords and is increasingly popular with those clients who cannot take telephone calls due to busy schedules.

Marketing

We always advertise in the local press with eye-catching advertisements, mainly with multiple internal and external photographs, showing each property off in the best possible light. We take care over what time of day we take external photographs to ensure that we are showing each property in its best light – literally! All our sales properties benefit from floorplans, no matter the size of flat or house. We also offer London marketing with newspaper advertising across central and south west London.schedules.

Strict Codes of Conduct

We take customer service very seriously, which is why we are licensed agents, members of the National Association of Estate Agents (NAEA) and the Association of Residential Letting Agents (ARLA). All our senior members of staff are personal members of these organisations, as well as the firm itself. We are also founder members of the Ombudsman Scheme for Estate Agents; combined, these memberships provide buyers, sellers, landlords and tenants with the reassurance they need that they will receive only the best level of customer service. For landlords and tenants, we comply with the Tenancy Deposit Scheme (TDS), which means our tenants’ deposits are safe and registered.

Community Support[/su_lightbox]

As a local firm with many friends & supporters throughout the borough, we at Waterfalls are delighted when we are able to give something back to the local community. To this end, we sponsor the Pirbright Scarecrow Festival each year, alongside various school fetes and events… more

Community Support

As a local firm with many friends & supporters throughout the borough, we at Waterfalls are delighted when we are able to give something back to the local community. To this end, we sponsor the Pirbright Scarecrow Festival each year, alongside various school fetes and events. We also sponsor a local children’s football team, the Goldsworth Park Rangers U10s.

We are very excited to be the sole sponsor of the new Free School opening in South Woking – the Hoe Valley School, due to open in 2015.