Testimonials

Google

Please check out our reviews on Google! For now, here's a small selection:

Mr & Mrs S (West Byfleet)

Dean and Ryan helped us out immensely and went above and beyond by being patient, supportive and honest throughout the whole selling and purchasing process. We have and will continue to recommend them to anyone who are looking to purchase or sell. Keep up the good work lads!

Mr & Mrs A (Woking)

Hi Anna, Just would like to thank you all at Waterfalls. We couldn't have wished for more than you provided in the sale of our property. The level of service was excellent and we will highly recommend Waterfalls to anyone interested in selling their property. We will be forever grateful. Kindest Regards Joe and Laura

Miss K (West Byfleet)

My experience with Waterfalls has been second to none in the ‘estate agent world’, from the start of the sale of my house the team has been professional, reliable, proficient and timely in everything they have done. Dean gave me total faith at our initial meeting to value the house (I met with several agents) And he and his team have followed through with his good start all the way to completion. Even with a blip of losing a sale in the middle which they handled extremely well giving very valuable advice throughout that and following negotiations. Dean has been immediately available and helpful throughout the process, and the support staff in the office always know who I am when I call and can usually answer questions if Dean is unavailable (which is rare). I have no hesitation recommending this agency for an excellent service experience! Thank you all!

Mr & Mrs L (West Byfleet)

Thank you to the whole team who were professional and supportive throughout the process of selling our house. A special thank you to Bianca who worked hard on our behalf to ensure that we were kept up to date on the progress of the sale and who went the extra mile to make things as smooth as possible. She was an absolute star! Thank you from Helen and Phil

Mr & Mrs M (West Byfleet)

This is the second time I've used Waterfalls - firstly 9 years ago selling my property using the Woking office and this time selling my parents' property via the West Byfleet office. Their approach is professional at all times with great focus on honest open communication. Everyone in the office is always fully up to speed with the latest position and you know that it is a real team effort from their perspective. Many thanks to Dean, Ryan & Bianca.

Mr B (Tenant)(Woking)

Dear Katie,
Thank you for you all your help with arranging the tenancy for me. Your advice was very helpful and we are delighted to be in our new home. Thanks again.

Mr S (Woking & West Byfleet)

Dear Shona,
I’d like to thank you for the support and commitment that you and your team at Waterfalls lettings have extended to us over the past five years that you have managed our properties in Woking and West Byfleet. We have always been extremely pleased with the overall level of service and professionalism displayed by your lettings and management staff who have continually provided a hugely beneficial service to us, both in terms of ensuring extremely high levels of property occupancy, but also in the effective management of the day-to-day challenges that can be presented in residential lettings.
It goes without saying that I would have absolutely no reservation in recommending Waterfalls to other potential clients.

Mr C (Woking)

Dear Waterfalls,
As landlords with a large investment in property, we needed 3 things from an agency –reliable tenants, knowledge of the law & feedback on problems. We appointed Waterfalls after they demonstrated diligence and customer focus. Within weeks of the building coming to the market Waterfalls had let the apartments, tenants were paying top rents and we were already getting returns on our investments. From a landlord’s point of view, Waterfalls provides safety, security and maximised income, in a diligent and professional partnership. As a bonus, the clarity of their paperwork simplifies the landlord’s book-keeping and accountancy. All this for highly competitive rates too!

Mr & Mrs G (Guildford)

Dear Shona,
Just a little note to say a huge thank you for all your help regarding our Lease in Mandeville Close, Guildford. We are very grateful for the time you spent with us.

Mr & Mrs S (Pirbright)

Dear Louise,
Thanks for your help with a fast and efficient let!

Mrs B (Woking)

Dear Waterfalls,
When I spoke to Steve this week, it was refreshing to hear someone who I felt was listening to me, my requests and needs and providing me with relevant information. Steve and Waterfalls have restored my faith in estate agents, so thank you.

Mr & Mrs M (Woking)

Hi Natasha,
I hope you are well and that business is still good.
I would just like to pass on a message about Steve Mantell, who handled a recent sale for us in Smiles Place, Woking. Throughout the process, Steve was extremely professional and friendly, and was quick to update us at all times. This makes such a refreshing change from experiences we have had elsewhere, so a big thank you to Steve!
Please feel free to pass on this message to anyone else within Waterfalls. Keep up the good work!

Mr & Mrs B (Hook Heath)

Dear Mr Waterfall,
I would like to reiterate my thanks to yourself and your staff for the exemplary way in which all aspects of the sale were dealt with. While I would have expected those dealing with the transaction to be fully au fait with the position (and they were), I was particularly impressed by the way in which those who were not directly associated with the transaction were also up to speed.

Mr & Mrs Z (Horsell)

Dear Steve,
Thanks very much for helping us buy our dream home. You are very helpful and honest. You always respond to our enquiries very quickly and are particularly good at finding ways to solve our problems and worries. Your excellent service does not stop at exchange of contracts, but runs all the way through completion day. I would also like to thank Andrew, Natasha, Anna and other colleagues who helped us in our sale and purchase. I am happy to recommend your firm to family and friends around Woking.

Mr & Mrs N L-F (Woking)

Dear Natasha, Anna & everyone else at Waterfalls
We just wanted to drop you a small note of thanks for all your help and support for selling our house in Tamerton Square. We were very impressed by your professional approach, organisation & resourcefulness. Thank you for keeping us calm through the long process; we will certainly recommend Waterfalls as the estate agent to use in the Woking area.

Mr & Mrs J O (West End)

Dear Anna & the Waterfalls Team
Thank you very much for all your help selling our house, and more importantly, in buying our new one – without you I’m sure we would never have managed to buy it! Once again, thank you for going above and beyond!