Testimonials
Below are some of the many testimonials received. We love to hear that clients and purchasers are happy with our services.
Dear Andrew & Natasha - this is just to say a big "thank you" for all your efforts & professionalism whilst dealing with our potential purchase of 73 XXX. Your hard work was truly appreciated, and we both thank you. Best wishes, Kerri & Les Morales
With such a smooth move, I wanted to take this opportunity to thank you (Anna Hooper) specifically for all of your assistance and for your efficient responses to the various issues that I raised along the way. I would certainly have no hesitation in recommending Waterfalls or using your services again myself in the future. Best Wishes.
Mr P Randall, Knaphill
December 2007
Both Georgina & Jacqui were excellent & a credit to the company
Mr Banks, West Byfleet
November 2007
WDB has by far the best reputation & most competent staff (Bianca & George). In the W Byfleet area you are the very best, to the extent that you are miles ahead of the rest! Keep up the good work.
Valerie & James Bell, West Byfleet
October 2007
A big "Thank You!" for all your hard work on The Old School House - you really did pull out all the stops for us.
October 2007
Bianca & Georgina were fabulous! Could not fault you, excellent support & tireless effort from start to finish.
Vanessa Lane, West Byfleet
September 2007
Both Bianca & Georgina were excellent & certainly helped in progressing the sale.
Tom Butler, West Byfleet
September 2007
Thanks Bianca for your extremely professional & efficient service!
Carol & Ciaran Mitchell
September 2007
Excellent all round! You have taken the stress out of the move!
Mrs S Macdonald, Bisley
September 2007
Excellent service, particularly when dealing with exchange. Bianca was highly professional & a great ambassador for your company.
Gail & Peter Graves, West Byfleet
August 2007
Elliott Lester was patient, not pushy, had excellent local knowledge and put in lots of extra time to accommodate us. Everyone in your team returned calls promptly and always kept us up to date on any developments. In comparison to other estate agents you seemed to care and treated us personally rather than just another sale.
Mrs B Suggitt, St Johns
August 2007
Both Anna Hooper & Elliott Lester were very helpful throughout the purchase procedure for which we are extremely grateful.
Mr S Black, St Johns
August 2007
We have known & respected Andy Davis for over 25 years & cannot praise enough the great service & efficiency provided by the West Byfleet team.
Marion & Harry Free, West Byfleet
July 2007
Waterfall Durrant & Barclay gave us a first class service, and our house sold quickly & the sale went as smoothly as possible, especially as it is in no way a standard property!
Mr & Mrs B Williams, Jacobs Well
July 2007
A professional and efficient service from a very pleasant team!
Mrs F Jolley, Pirbright
July 2007
Your staff members Natasha Fuoco and Zara Ayling were most helpful and pleasant.
Mr & Mrs Orchard, Hook Heath
June 2007
First impressions were clearly correct. If asked to recommend an agent in Woking I would have no hesitation in recommending Waterfall Durrant & Barclay.
Mr C Miller, Hook Heath
June 2007
Both Natasha Fuoco & Anna Hooper were very professional and kept us informed at all times.
Mr & Mrs J Whitburn, Horsell
May 2007
Many thanks for all your assistance with what was an unexpectedly difficult sales progression!
Mr D Roberts, Horsell
May 2007
Out of the 4 Woking estate agents that we considered, Mr Waterfall took time to explain things and was considerate to our circumstances. You are not over pushy!
Mrs S Higginson, Woking
May 2007
Simon Smith was professional at our initial meeting & possessed a good knowledge of the market. Bianca provided an excellent service; professional, knowledgeable & (most importantly) was proactive & kept us updated. I was very impressed.
Catherine Bright, West Byfleet
April 2007
Elliott Lester who dealt with our purchase, was efficient, informative and a very nice chap!
Mrs K Stewart, St Johns
April 2007
WDB have one of the best websites I have used. Bianca was instrumental in keeping the deal on track.
Simon Carter, Woodham
March 2007
All staff we had contact with were excellent in terms of attitude and helpfulness. Particular praise for Natasha Fuoco.
Mr & Mrs G Painter, Mayford
February 2007
We were really impressed at everyone – you certainly give the personal touch which counts for a lot. I feel Anna Hooper went that extra mile to help us secure our sale, but even just calling the office people knew who we were and the property we were selling. Estate agents in general have a bad reputation, but you add credibility and value to the profession – a cut above the rest!
Mr & Mrs R Kirby, Brookwood
December 2006
Bianca & Georgina did brilliantly, very many thanks.
Win Barnes, Pyrford.
November 2006.
Waterfall Durrant & Barclay have provided a very professional service, whilst ensuring that we felt personally looked after. We are very pleased and speak highly of you.
Mr & Mrs Turner, West Byfleet.
November 2006.
Anna Hooper has been exceptional throughout – very persistent & reliable, backed up by the same consistency across the team. Thank you – we’ll stay in touch while we find our next house!
Chris & Rob Kemp, Horsell
October 2006
Very good service and good communication within your office.
Sue Hurst, Pyrford.
October 2006.
Why did we use you? You sold us the property in 1994 – customer loyalty lives on!
David Mason, Hook Heath
October 2006
Re A Tricky Purchase – Your sales team has been helpful, supportive, encouraging and persistent – well done and thanks.
M & S Martin-Cruz, West Byfleet.
September 2006.
All of the staff I dealt with, were very helpful and friendly, I should think a very nice office to work in.
John Burgess, Woodham.
September 2006.
Your staff are professional, courteous, well spoken – your agency has integrity and honesty (its regrettably unlike most other Estate Agents).
David & Jan Dallison, Pyrford.
September 2006.
We have so appreciated the professionalism & personal service given initially by Natasha, then Anna & Andrew – thank you. We’re talking about you at work & will recommend you as & when!
David & Sarah Cockburn, Mayford
September 2006
We are particularly grateful for your regular contact, also your willingness to be pro-active in resolving problems along the chain.
Mr & Mrs McCarthy, Woking
September 2006
Special thanks to Anna Hooper for her excellent help & support in achieving an early exchange.
Sharon Douglas, Mayford
September 2006
A great service and very pleased you managed our sale and purchase, thank you –
Adrian Hughes & Carol Charman, West Byfleet.
September 2006.
Special thanks to Anna Hooper for her excellent help and support in achieving an early exchange of contracts.
Mrs S Douglas, Mayford
September 2006
Both Anna & Natasha were excellent at keeping us informed of progress up
the chain & went the extra mile in contacting Surrey County Council re our
errant Highways search when it threatened to hold up exchange. They always called
when they said they would.
Ed & Jenni Charlesworth, Pirbright
August 2006
Dear Bianca, it has been an absolute pleasure and privilege buying a
house through you, I can truly say the best Estate Agents we have ever come across.
Whoever said buying a house is stressful, surely didn’t experience a genuine
and highly professional Waterfalls! You will be recommended to all our friends
and family – keep up the good work.
Sanya, Gavin & Megan, West Byfleet.
July 2006.
Your staff were very helpful in sending us particulars of different properties, and you were the only agent to send us exactly what we were looking for.
Mrs Shirin Akbarinassab, Goldsworth Park
July 2006
I purchased through you 2 years ago, and received an excellent
service then – as I have now! The weekly report advising of customer
interest is excellent.
Andrew Mitcham, Goldsworth Park
July 2006
Elliott Lester was extremely professional & proactive throughout – we would
want him to sell for us when the time comes!
Alison & Pete Jordan, Hook Heath
July 2006
Anna Hooper was very helpful & efficient – she always returned calls and dealt with things quickly & effectively.
Thank you!
Helen & James Salford, Horsell
June 2006
Excellent service from all the staff which has made our move
go really smoothly – thanks!
Mrs Swan, Knaphill
May 2006
Your service has been excellent in every way. You have
made what is a very stressful time as painless as possible – our thanks to you
all.
Stephanie & Julian Foster, Horsell
May 2006
Dear Bianca, many thanks for all your hard work,
you know our address and phone number come and see us for an egg & bacon
roll by the sea. We managed to pack all our stuff into two cases. Love from
Mike & Clare, Woodham.
May 2006.
Excellent, professional service. Streets ahead of anyone else in the town!
Andrew Bishop, Horsell
April 2006
Excellent professional service. Streets ahead of anyone else in Woking!
Mr A Bishop, Mayford
April 2006
Elliott Lester, who dealt with our purchase, was efficient, informative, and a very nice chap!
Kirsty Stewart, St Johns
April 2006
The sold sign was put up outside our house yesterday.
Thank you so much for your hard work in helping us to the point of exchange of contracts. Your patience and professionalism are exemplary. You and your colleagues at Waterfalls really stand head and shoulders above other agents in and around Woking.
Roger Clifton
January 2006
I'm so pleased, and really grateful to you especially for all the support you've given us - you've gone 'beyond the call of duty' on a number of occasions for us and we very much appreciate that, especially with us on the other side of the world!
Thanks again Anna, you're a star.
Katherine Smith
December 2005
Thank you so much for all your help & assistance to smooth my pathway [towards selling my house]. I cannot believe it is really happening at last.
God bless.
Best wishes for your future.
Mrs Fry
October 2005
I am writing a brief letter to thank you all at Waterfall Durrant and Barclay for all your professionalism in arranging and managing our house sale. I must confess that, until our contact with your company, we had viewed Estate Agents with some suspicion and I never thought I'd find myself saying this, but at least initially, the process of going on the market was fun! of course, there were a few ups and downs later on, but, thanks to your staff, especially Anna Hooper and Natasha Fuoco the glitches were promptly dealt with and smoothed over!
Thank you in particular, that as a company you place a high priority on good communication and answer any calls and queries promptly if only it were true of every company one dealt with !
Once again, many thanks
Mrs Miles
September 2005
I am writing to inform you that unfortunately Miss R* and I will not be submitting a best and final offer in relation to *. We have had a change of circumstances that mean we are not in a position to proceed at this time. We would both like to thank you and your staff, especially Jackie, for the help and attention we received in our house hunt. Your staff are a great credit to you.
August 2005
To all the Team at Waterfall, Durrant & Barclay. Just a note to express our thanks for organising the sale of our home so professionally. Over the part two years we have used many other agents but have been very impressed with your methods of organisation and communication with ourselves. Special thanks to John and to Natasha who was very helpful in maintaining the pressure needed towards our exchange date. We will certainly be recommending you to anyone anticipating selling/buying a home. Thank you once again.
Andrea and Mark Butler
August 2005
Bianca: Many thanks for all your hard work & patience,
Jonathan & Tracy
August 2005
Bianca: A big 'Thank you' for all your hard work in seeing our sale through, despite the various issues which arose. Wishing you the very best,
Tony & Claire
August 2005
A brief e-mail to say thank you, to both you and your team for all the support which we received during our purchase. You probably have seen it all before but for us (as it is our 2nd house) the last few days and in particular completion day was extremely stressful. But thankfully it all worked out. Thank you
Phil
August 2005
Bianca: Sorry it was all such a drama but very grateful. With kind regards,
Peter
July 2005
Bianca: Thank you so much for all your efforts, hope every sale isn't as difficult for you?!
Claire & James
July 2005
Just a note to say that Duncan and I were very impressed with all of your team at the Woking branch in the way our sale of The Birches was dealt with. Every one of the team was helpful and professional and so friendly to work with and Natasha in particular was really efficient in getting the sale through smoothly. Please could you pass on our thanks. We are settled into our new house in Fleet quite happily now, apart from the odd spot of decorating!
Melanie
May 2005
Thank you so much for all your help in selling our house - you made a difficult time a lot easier! All the best,
Mary & Dave
May 2005
Super quick thank you for fulfilling my slightly odd request, I should add that I am crowing with praise for the whole team and take any opportunity I find to recommend WD and co. A real pleasure doing business with you.
November 2004
We write to thank you for giving us some straightforward and honest advice this summer as regards the sale of Jacobs Well Cottage and we would like to thank your company for effecting the speedy and satisfactory sale of the property.
...The negotiator who liaised between the purchaser and ourselves did a marvellous job for us. He was attentive and courteous throughout the negotiations and, even during some trying moments, he remained calm and extremely helpful. We consider that he put a great deal of his time and effort towards the sale and we praise him highly.
Nov. 2004
Dear Bianca: Thank you so much - a dream come true! Our best wishes to you,
Janice & Peter
November 2004
Andrew, thanks for "doing the deal" - we wouldn't be here if you hadn't.
Oct. 2004
A big "Thank You!" for all your hard work on The Old School House - you really did pull out all the stops for us.
Oct. 2004
Andrew & Staff - We would just like to thank you for all your help regarding the purchase of our new home.
Oct. 2004
Woking: 01483 773773